Thanks for taking the time to leave us a review, it's great to hear that you're concerned about plastic packaging as it's something we are always happy to talk about and is at the core of our ethos.
Hopefully I can shed a little light on things. So all of our outbound packaging is 100% zero plastic. This is because our outbound packaging is totally within our means and capability to change and convert to sustainable means. Our inbound packaging comes directly from our manufacturers, and there are a few reasons as to why they still use plastic bags on products.
The main reason for this is because a wasted product is far worse than any amount of sustainably sourced packaging. For example, if a product gets damaged, broken, destroyed (by water, moisture) or compromised at all along the shipping/transport process this makes the product effectively useless, and the product becomes waste. Which also means the whole process led to making the product becomes null & void (the Net Co2 footprint to manufacture).
This isn't an excuse though, we're fully committed to becoming the most suitable and ethically conscious within our means. Which means, if it's viably possible, we're looking to implement it. We're in the process of testing sugar starch 'plastic' product bags, along with others. But we need to make sure these won't compromise the product. Again, waste is worse.
If you have any further questions or concerns on this matter then please don't hesitate to get in touch over on our customer service platform.