UK (inc. Guernsey, Jersey & Isle of Man)
Guernsey, Jersey, Isle of Man, Northern Ireland & North of Aberdeen:Please note that Next Day and Saturday delivery options are NOT available in these regions.
*Next Day Delivery
Please place your order before 2:30pm Monday to Thursday for next working day delivery. If you order after 2.30pm on a Thursday and before 1pm on a Saturday and select next working day delivery, your order will be delivered on Monday (with the exception of Bank Holidays, when it will be Tuesday). A signature will be required.
**Saturday Delivery
Please order before 2:30pm on Friday, for Saturday delivery. A signature will be required.
Age Verification Products
We love our Passenger IPA collab with Brewgooder, and we want you to enjoy it too, responsibly. So a heads up when ordering; your postie can only hand over your brew to someone who's 18+, and you'll need to provide proof of age when accepting your delivery if you're lucky enough to look under 25 years old. So please have your valid, in date Passport or Driver's License ready, so you can sit back and enjoy your new favourite brew.
| Order Value |
Service |
Cost |
Shipping Time |
| Under £50 |
Tracked Shipping (Royal Mail 48) |
£1.95 |
2-3 Working Days |
| £50 And Over |
Tracked Shipping (Royal Mail 48) |
FREE |
2-3 Working Days |
| Under £100 |
Tracked Shipping (Royal Mail 24) |
£2.95 |
1-2 Working Days |
| £100 And Over |
Tracked Shipping (Royal Mail 24) |
FREE |
1-2 Working Days |
| Any |
Next Working Day* (DPD - Guaranteed 1 hour time slot, Monday-Thursday) |
£4.95 |
Next Working Day |
| Any |
Saturday Delivery** (DPD - Guaranteed 1 hour time slot) |
£6.95 |
Saturday |
USA/Canada
| Order Value |
Service |
Cost |
Shipping Times |
| Under £100 |
Tracked International* |
£10 |
3-4 Working Days |
| £100 And Over |
Tracked International* |
FREE |
3-4 Working Days |
*Signature required, sent via DHL Express Worldwide. Deliveries outside of the UK and EU will incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself.
Rest Of The World
| Order Value |
Service |
Cost |
Shipping Times |
| Under £150 |
Tracked International* |
£15 |
3-4 Working Days |
| £150 And Over |
Tracked International* |
FREE |
3-4 Working Days |
*Signature required, sent via DHL Express Worldwide. Deliveries outside of the UK and EU will incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself.
International Orders
You have 60 days from receiving your order to make an international return. We currently don't offer free return postage for orders outside of the UK.
Taxes
If you live outside the EU then you will usually incur customs charges, this is out of our control, and is a cost to you the customer.
Free UK Returns
If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) you bought on Passenger-clothing.com. Items must be unworn, in new condition with all packaging and tags included. We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com
A Few Easy Steps
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Package up any products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.
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Simply set up your return by clicking here and filling in the required info.
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Print and attach the prepaid shipping label to the parcel and post it. Please make sure to remove or cover any old shipping labels on the outside of the packaging.
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If you're returning items from different orders, please make sure you include all order numbers on a note in the parcel, so that we are able to process your returns.
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You'll receive the refund and an automatic email notification once we've processed you return.
Processing Time
Once we've received your return, our usual turnaround time for returns is 14 working days.
As soon as your return has been processed, you will receive an email notification from our warehouse team to let you know that your refund has been issued. Funds should reappear back into your account within 1-7 working days of the return being processed, depending on your banking provider.
Return Address
Passenger Clothing
Forest House
12 Queensway
New Milton
BH25 5NN
International Orders
We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself. We recommend using a tracked service for your own security, with delivery confirmation. Please note that products are your responsibility until they have reached us with confirmed arrival.
Return Address:
Passenger Clothing
Forest House
12 Queensway
New Milton
BH25 5NN
United Kingdom
Processing Time
Returns take around 14 working days to process. Once your return has been processed, we'll email over a confirmation with your refund details. At busier times, this can take longer and we really appreciate your patience during these times.
Right to Cancel: If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
