Delivery & Returns Block

UK Shipping

Guernsey, Jersey, Isle of Man, Northern Ireland & North of Aberdeen: Please note that Next Day and Saturday delivery options are NOT available in these regions. 

Order Value Service Cost Shipping Time
Under £75 Royal Mail 48 £1.99 3-4 Working Days
£75 And Over Royal Mail 48 FREE 3-4 Working Days
Under £100 Royal Mail 24 £2.99 2-3 Working Days
£100 And Over Royal Mail 24 FREE 2-3 Working Days
Under £100 UK Evri (2-3 Working Days) £2.99 2-3 Working Days
£100 And Over UK Evri (2-3 Working Days) FREE 2-3 Working Days
Under £75 UK Evri (3-4 Working Days) £1.9 3-4 Working Days
£75 And Over UK Evri (3-4 Working Days) FREE 3-4 Working Days
Any Next Working Day - DPD (Order before 1.30pm Mon - Thurs)* £3.99 Next Working Day
Any Saturday Delivery - DPD (Order before 1.30pm on Friday)** £6.95 Saturday

 Delivery times are estimates, except for DPD which is guaranteed.

*Next Day Delivery
Please place your order BEFORE 1:30pm Monday to Thursday for next day delivery.  A signature will be required.

**Saturday Delivery
Please order before 1:30pm on Friday, for Saturday delivery. A signature will be required.

 

Germany & Austria Shipping

Our shipping to Germany and Austria is inclusive of customs and import tax, meaning no nasty surprises when you're expecting your delivery - we've got you covered.

We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.

Order Value Service Cost Shipping Times
Under €80 EU Carbon Offset Delivery (Tracked)* €9.95 7-10 Working Days
€80 And Over EU Carbon Offset Delivery (Free Tracked Delivery)* FREE

7-10 Working Days

*Signature required.

EU Shipping

Our shipping to EU countries is inclusive of customs and import tax, meaning no nasty surprises when you're expecting your delivery - we've got you covered.

We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.

Order Value Service Cost Shipping Times
Under €80 EU Carbon Offset Delivery (Tracked)* €9.95 7-10 Working Days
€80 And Over EU Carbon Offset Delivery (Free Tracked Delivery)* FREE

7-10 Working Days

*Signature required.

Norway & Switzerland Shipping

Customers in Norway and Switzerland, please check out import taxes and/or customs duties with your local government's policy to avoid any unexpected charges. Unfortunately this is out of our control and you will be required to settle these yourself. 

We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.

Order Value Service Cost Shipping Times
Under £100 EU Carbon Offset Delivery (Tracked)* £7.95 7-10 Working Days
£100 And Over EU Carbon Offset Delivery (Free Tracked Delivery)* FREE

7-10 Working Days

*Signature required.  Delivered via UPS in Norway.

USA Shipping

Good news - goods imported into the USA for personal use that are under $800 (total order value) are free from import tax. Unfortunately any charges that are applicable are out of our control and you will be required to settle these yourself.  Please check these out with your local government to avoid any nasty surprises.

Order Value Service Cost Shipping Times
Under $120
Economy Delivery (Tracked)
$12 6-10 Working Days
$120 And Over
Economy Delivery (Free Tracked Delivery)
FREE 6-10 Working Days

 

Australia & New Zealand Shipping

Good news - goods imported into Australia for personal use that are under 1000AUD (total order value) are free from import tax. Unfortunately any charges that are applicable are out of our control and you will be required to settle these yourself.  Please check these out with your local government to avoid any nasty surprises.

New Zealand customers, please check your local import duties for the most up to date information.

Order Value Service Cost Shipping Times
Under $250
Economy Delivery (Tracked)
$30 6-10 Working Days
$250 And Over
Economy Delivery (Free Tracked Delivery)
FREE 6-10 Working Days

 

Canada Shipping

Canadian customers, please note that you will almost certainly incur import taxes and/or customs duties (known as a 'COD' charge when you are asked to pay). Unfortunately this is out of our control and you will be required to settle these yourself.  Please check these out with your local government to avoid any nasty surprises, and note that these charges are often non-refundable.

Order Value Service Cost Shipping Times
Under $120
Economy Delivery (Tracked)*
$12 6-10 Working Days
$120 And Over
Economy Delivery (Free Tracked Delivery)*
FREE 6-10 Working Days

 

Rest Of World Shipping

We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.

Please note that deliveries outside of the UK and EU will incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself.  Please check these out with your local government to avoid any nasty surprises.

Order Value Service Cost Shipping Times
Under £150
Economy Delivery (Tracked)*
£15 6-10 Working Days
£150 And Over
Economy Delivery (Free Tracked Delivery)*
FREE 6-10 Working Days

 

 

BFPO Shipping

Order Value Service Cost
Under £50
Royal Mail - no tracking available
£1.95
£50 And Over
Royal Mail - no tracking available
FREE

BFPO Tracking
Please note that tracking is not provided by Royal Mail for BFPO addresses.  Delivery times are dependent on location.  

Where do you ship to?

We ship worldwide. Please note that you will usually incur customs/import duties on orders outside of the UK/EU. Unfortunately this is out of our control and you will be required to settle these yourself.  Update: We are currently unable to ship to Ukraine, Belarus or Russia.

How do I track my order?

Once your order is on the way to you, we'll email a dispatch confirmation which will include your tracking details.

Customs & import tariffs

We ship from our HQ on the sunny South Coast of the UK and are pleased to confirm that customs and import tax is included in shipping to EU countries.

Deliveries outside of the UK and EU may incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself.  More information specific to your country can be found on your local Government website.

Exchange information

We do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.

 

UK Returns

🌳We're paper-free, so don't include a returns form or invoice with your order.

If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) bought directly from us.

Items must be unworn, in new condition with all packaging and tags included.

We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com.

If you want to return a faulty product, please see below.

A Few Easy Steps
  • Package up the products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.

  • Simply set up your return by clicking here and filling in the required info.  Please ensure each order is returned separately, with a different return label.

  • Select whether you want to print and post the parcel yourself, or arrange for a collection where Royal Mail will bring a printed label to you.

  • You can track your parcel using your return tracking code, provided to you by Royal Mail.  Please ensure you keep this safe until you have received your refund.

  • Once your return has been processed, we'll send over an email confirmation so you know to expect your refund.

Processing Time

Once we've received your return, our usual turnaround time for returns is 14 working days.

If 14 working days have passed since your order arrived to us, please do let us know along with your order number, return tracking number and the product(s) returned so we can check this one for you.
 
Right to Cancel

If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.

International Returns

We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself.  We recommend using a tracked service for your own security, with delivery confirmation.  Please note that products are your responsibility until they have reached us with confirmed arrival.

Processing Time
Returns are currently taking up to 14 working days to process.  Once your return has been processed, we'll email over a confirmation with your refund details.  At busier times, this can take longer and we really appreciate your patience during these times.

Returning a faulty item

If the product you've received isn't quite up to scratch, or has developed a manufacturing fault, we'd really like the opportunity to get this right for you.  We hate to see a wasted product, so please note that we never send any faulty items to landfill.  They will either be repaired, reused or recycled.

Please click here to submit your faulty item, choose your ideal solution and we'll be in touch shortly to get this resolved as quickly as possible.

UK Returns without a printer

You do not need to have a printer to use our frere UK returns service, simply select the collection service after completing the returns form.  Royal Mail will bring a printed label to your house, stick it to your parcel, and collect it from you too.

How long do I have to return an item?

We offer 60 days to return your items to us from the date of delivery.